NDIS Orders

OT For You is a proud supporter of the National Disability Insurance Scheme (NDIS).

Please note that as of Thursday, October 3, 2024, the legislation regarding NDIS supports has changed.

This means that from this date forward, participants and their authorized representatives:

  • can only use NDIS funding for items on the approved list of NDIS supports
  • cannot use NDIS funding for items on the list of non-NDIS supports.

Click this link to view these lists.

It's important to understand that these lists cannot cover every single service or resource that an NDIS participant may require. Since we are unable to view or advise on your individual plan, we recommend considering the following questions to determine whether the NDIS is likely to approve and/or fund your purchase:

  • Do I need this item because of my disability?
  • Does it relate to what is outlined in my NDIS Plan?
  • Does it assist with meeting my needs and contribute to positive life outcomes?
  • Is it within my support budget and/or plan?
  • Is it safe?

Additionally, it may be beneficial to include supporting documentation from your relevant allied health professional regarding your purchase.

Our Provider Registration Number is 4050010554, and we are authorized to provide items under the following support categories across all states and territories:

  • Assistive Product – Personal Care/Safety
  • Assistive Product – Household Task
  • Assistive Equipment – Recreation
  • Consumables / Core Supports

NDIS Orders

The processing of your NDIS order depends on how your NDIS funds are managed.

  • Self Managed: You will process your invoice yourself.
  • Plan Managed: Your invoices will be processed by your Plan Manager.
  • NDIA Managed: Your invoices will be processed by us through the NDIS Portal.

In all cases, NDIS orders can only be processed if they have been invoiced. Please note that Plan Managers and the NDIS cannot process quotes.

Regardless of how you are managed, all NDIS orders begin in the same way.

To start your NDIS order, simply browse our website and add the items you wish to purchase to your cart. Once you’re ready to check out, follow the appropriate instructions below.

Self Managed

  1. Proceed to the checkout and make your payment. A copy of your invoice will be emailed to you for your claim with the NDIS.
  2. If you prefer to submit an invoice for NDIS payment first, follow these steps:
    • Add all items to your cart.
    • Click "My Cart" in the top right corner, then "View Cart."
    • Click "Create Quote From Cart" in the top left corner.
    • Complete the billing and shipping information, ensuring the name used is that of the NDIS participant, then click "Confirm & Process Quote."
    • Your quote will be displayed and safely saved in our system, and a copy will be emailed to you instantly.
    • Email sales@otforyou.com.au with your Quote ID and the participant’s NDIS number, and we will reply with a copy of your invoice.
    • Once you receive funds from the NDIS, payment can be made by credit card over the phone or via bank transfer using the invoice number as your reference.

Plan Managed

  1. Add all items to your cart.
  2. Click "My Cart" in the top right corner, then "View Cart."
  3. Click "Create Quote From Cart" in the top left corner.
  4. Complete the billing and shipping information, ensuring the name used is that of the NDIS participant, then click "Confirm & Process Quote."
  5. Your quote will be displayed and safely saved in our system, and a copy will be emailed to you instantly. Please check your junk/spam folder if it doesn't arrive within a few minutes.
  6. Email support@otforyou.com.au with your Quote ID, the participant's NDIS number, and the email address for submitting invoices to your Plan Manager.
  7. We will then process your invoice and submit it to your Plan Manager on your behalf. Payment times will vary depending on your Plan Manager, and your order will typically be shipped within 24 hours of payment receipt.

NDIA Managed

  1. Add all items to your cart.
  2. Click "My Cart" in the top right corner, then "View Cart."
  3. Click "Create Quote From Cart" in the top left corner.
  4. Complete the billing and shipping information, ensuring the name used is that of the NDIS participant, then click "Confirm & Process Quote."
  5. Your quote will be displayed and safely saved in our system, and a copy will be emailed to you instantly.
  6. Email support@otforyou.com.au with your Quote ID, along with the full name, date of birth, and NDIS number of the participant. Please also indicate that this is for an NDIA Managed participant.
  7. Completion of a Service Agreement is no longer required for NDIA Managed participants; however, if you wish to complete the agreement and include it with your information, you are welcome to do so.
  8. We will then process your order through the NDIS Portal. Payment is typically received within 48 hours, and your order will be shipped as soon as payment is confirmed.